RETURNS & REFUND POLICY
10.1 When you return a Product to us:
10.1.1 because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.
10.1.2 for any other reason, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us and will not attract the restocking and administration charges.
10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
10.3 Returns should be sent to: Simply Naturals Ltd. Returns Dept, Unit D11 Threshold Way, Fairoaks Airport, Chobham, Surrey, GU24 8HU United Kingdom.
10.4 You can contact customer support via the ‘Live Chat’ box on our website www.SimplyNaturals.co.uk
10.5 You can telephone customer support on 020 7993 6938
10.6 You can Email customer support at support@simplynaturals.com